1. Order Processing

  • Orders are processed within 3–10 business days.
  • Orders placed on weekends or holidays are processed the next business day.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight. Typical delivery times:

  • Canada: 3–10 business days

Delivery times may vary due to carrier delays, customs, or high‑volume periods.

3. Order Tracking

Once your order ships, you will receive a tracking number via email.

4. Customs, Duties & Taxes

International customers are responsible for any customs or import fees charged by their country.

5. Wrong Address or Delivery Issues

Please ensure your address is correct. We are not responsible for:

  • Packages delivered to incorrect addresses provided by the customer
  • Lost or stolen packages marked as delivered

If an issue occurs, contact us and we’ll do our best to help